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Post Info TOPIC: Need advice...buyer asked...
Kari


Dooney & Bourke

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Need advice...buyer asked...
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Disclaimer: I am seriously grouchy because of PMS...and I have had a hectic week, so maybe I am overreacting. ALSO...i did post the auctions on here, so if it happens to be one of you...please don't be offended (let me know you are from here and I would definitely work with you).


Okay, so I had some kids items listed for 5 day auctions.  For this one particular auction, I had one bidder.  She bid with at least 2 days left and then won the auction.  In the auction I specify that I ship  USPS Priority for $5.  The auction ended and AFTER it ended...she emails me asking if I can reduce the shipping by shipping parcel post.


Now, while I probably can ship parcel post cheaper...I am totally annoyed that she didn't ask me (1) before bidding or (2) at least before it ended.


I really prefer priority mail b/c the packaging is free for me.  I thought about telling her that I only ship priority, but that I think it can fit in a flat-rate envelope which is $4.05. 


How should I respond to her?


Option 1) NO! You knew my policy and didn't ask before it ended! - but as politely as possible


Option 2) OK - you suck, but no harm done! - as politely as possible


Option 3) compromise...I will shove it in a flatrate envelope for $4.05


 



-- Edited by Kari at 13:56, 2006-03-02

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MissMee


Kate Spade

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You can turn the priority envelope wrong-side out and send it parcel that way.  If you ship it thru paypal, you can estimate how much it will be to ship it.

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The only rule is don't be boring and dress cute wherever you go. Life is too short to blend in.  Paris Hilton
twinkle


Coach

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you don't need to accomodate her unless you are feeling really charitable. but i wouldn't. if you give her a firm no, thats not my policy and i was clear about this... etc. chances are she will be cool with that.

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Kari


Dooney & Bourke

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Posts: 921
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UPDATE:


I checked out the price for shipping parcel post from my zipcode to hers, and it was only $1 difference.  I thought $5 was pretty fair from the beginning, especially for priority. 


So, I told her if she wanted it shipped parcel post she'd have to pay actual shipping + the cost of the box I'd have to go buy to send it...we'll see what she says to that.


Kari



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