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Post Info TOPIC: Marc Jacob Repair Policy?
Kel


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Marc Jacob Repair Policy?
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Does anyone know Marc Jacob's repair policy. The zipper on my wallet just broke and I was wondering if they would repair it?

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D


Hermes

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Here's the repair center info:

Moda Express
900 Secaucus RD
Secaucus, NJ 07094
201-325-8808

I sent a MJ bag in for repair before, and this is the official repair center.



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"Fashion can be bought. Style one must possess." ~ Edna Woolman Chase
Kel


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Did you have to send a receipt in with it?

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Hermes

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Kel wrote:

Did you have to send a receipt in with it?


I don't believe I did.  I would give them a call and ask how they would like for you to submit a repair.  I do recall I sent my bag insured with tracking (my choice, not their requirement.)  I had bought the bag from eluxury, and I think they asked me how long ago I bought it, but didn't require a receipt.

 



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"Fashion can be bought. Style one must possess." ~ Edna Woolman Chase
Kel


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I sent the repairs department an email. If I don't hear anything back by Tues. I will call them. Thanks D for your help!

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Kel


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The repairs dept. told me they only repair wallets (small leather goods) whose styles are within the last 24 months. That stinks.

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Hermes

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what? that sucks! i would contact who you bought it from to see if there are any other repair options.

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"Fashion can be bought. Style one must possess." ~ Edna Woolman Chase
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