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Post Info TOPIC: zappo's order
Maven


BCBG

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Posts: 183
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zappo's order
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I've never bought anything from zappos.com before. Whenever I've found some shoes I liked, they were out of my size.

I've been looking all over for an evening bag to go with an outfit to wear to a wedding. I've looking in stores and online, and at the suggestion of a board member I looked through a bunch of thrift shops and bridal stores yesterday. I saw some lovely and unusual things, but nothing just right. Last night I came home and looked on zappos.com and found what I hope is the bag. I ordered it last night, and this morning I got an e-mail saying that even though I ordered standard delivery, they expedited it and it will be here Tuesday!

I'm wondering how typical this is--do they often do this, or is this just because I am a first-time customer?



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Meow


Coach

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Posts: 1728
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I have placed several orders with them and have even sent a couple back and they always expedite my shipping.  I am glad they did it for you.  They have the best customer service.

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Patricia


BCBG

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Posts: 110
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The few orders I've placed with Zappos, it seems like they always upgrade the shipping and I get the shoes next day.

My standard zappos disclaimer is that the shoes are generally marked up a few bucks to cover the "free" shipping - they're still a deal but it's worth double checking prices imo, just to be careful.

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missbean


BCBG

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I think they always do this, they have done so w/ all of my orders. It's fantastic when you order a pair of shoes one night, and they arrive the next day. I love them.

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Vanessa


Kate Spade

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Posts: 1200
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I love Zappos!  They've done this everytime I've ordered from them.  They also have the greatest price-matching policy and a very easy and painless return policy.  They should be awarded for their great customer service.

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