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Post Info TOPIC: J Crew is the best
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Gucci

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J Crew is the best
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I'm sure its no secret I am obsessed with J Crew at the moment.

I placed an order online this week and yesterday I got the email about the fall sale. The cords I ordered are now cheaper so I emalied their customer service and they are giving me a price adjustment on them! Yay J Crew rocks!

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boobaby


Kate Spade

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I've always had good luck with ordering online from JCrew and dealing with their CS. (Knock on wood. I have a package coming)

My only beef is the SAs in one location that is convenient to me. It's just this one store - they are seriously snobby. Mostly they act like I'm invisible and then fawn all over the next customer in more expensive clothes or who is more attractive than me (One SA insulted my looks before).

However, the last 2 times I've been there, the SAs have been nicer to me. Maybe low sales figures does that!

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wicked


Coach

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Posts: 1812
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Boobaby- Did you report the SA to customer service? I would do that asap if you haven't already.

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boobaby


Kate Spade

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wicked wrote:

Boobaby- Did you report the SA to customer service? I would do that asap if you haven't already.


It was quite some time ago and no I didn't. I was much more shy then. If it ever happened again, I would.

 



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AllieGurl


Marc Jacobs

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Posts: 2030
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fab customer service, thats what creates repeat shoppers!

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xoxo gossip girl!
sydney


Kate Spade

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I agree - I always have great CS with their online shopping and returns

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