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tri_sarah_tops


Marc Jacobs

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Return question....
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I bought a coat at Banana Republic on Sunday. I wore it tonight when we went to dinner and when I got home I noticed that a button fell off. I have no idea when I lost the button or where it is. Since this is the first time I wore the coat and I still have the receipt will I be able to exchange it? I tried to call the store but I got put on hold and then hung up on so I thought I'd see what you all thought.

Sorry if I sound clueless; I hardly ever return things.

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Chic


Marc Jacobs

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I would go into the store and tell them exactly what happend. They may have a stash of buttons, or will get it fixed for you. Just be as sweet as can be and hopefully the golden rule will apply.

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Elle


Hermes

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If you still have the tags, take the receipt, tags and coat into the store and they'll probably exchange it for you no questions asked.

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To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
rocky


Coach

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My friend works at BR, they are really great about customer service, you can exchange with no problems.

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e_doli


Dooney & Bourke

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yes, you should be able to return it with no question.

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tri_sarah_tops


Marc Jacobs

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Thanks everyone. I figured that it wouldn't be a problem but I wanted to make sure. I can't believe a button fell off the first time I wore it!

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