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Post Info TOPIC: Grrr...GE Bank
brazilian


Dooney & Bourke

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Posts: 739
Date:
Grrr...GE Bank
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So I forgot my login information to check my account, and I don't have my card or statement with me as I'm at work. I call CS to get my login information or my account number. They ask for my SSN#, verify my address, name, and phone number. Then the lady tells me they can't give me my account number! WTF. I talk to the supervisor, and he says the same thing. That it's to secure my 'privacy' and ensure that no one else can get it. WTF again! I said, 'if it's for my security and privacy, why did I give you my SSN#?' Then they say 'exactly, we need to know it was you, but we can't give you your information' (something along those lines). But it just totally negates the fact that they are asking for a much more important SSN# over the phone, only to deny giving me my account information. If I had known they couldn't help me what so ever, I wouldn't have called. Now I'm just pissed off.

Sorry, I just needed to get it out so I can go on with the day. Blah...

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HeatherLynn


Gucci

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Posts: 2915
Date:
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I'm sorry!! I worked at a bank for years and unfortunately they aren't legally suppose to give you your account number over the phone. I'm not sure why they went through the whole process of asking you for your SSN unless they thought you were just going to ask questions about your account (did a check clear, etc). It's all part of the Patriot Act that was passed after Sept 11th. I definitely understand why it's frustrating though!

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brazilian


Dooney & Bourke

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Posts: 739
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Yeah, that's why I was so upset. Why ask for all that information if they can't give me any?? Well I'm over it now...having lunch will help too. smile



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BargainQueen


Marc Jacobs

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Posts: 2001
Date:
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That sucks, all that for nothing. BTW, do you have your checkbook with you? You can get your bank account number from the bottom of the check.

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brazilian


Dooney & Bourke

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Posts: 739
Date:
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No, it's for a credit card. I'll just wait till I get home. I have my billing statement there with the account info.



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ILoveChoo


Hermes

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Posts: 5131
Date:
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I called my credit card the other day to see why a purchase had been rejected (I entered to wrong expiration date) and answered every security question on the planet correctly... and then had my accound cancelled (!!!) on me because i couldn't tell them the correct expiration date (becasue I didnt' have my card with me at work. ) Grrrr

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