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Post Info TOPIC: MUSTHAVEBAG/TANO question
ruby1


Nine West

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Posts: 3
Date:
MUSTHAVEBAG/TANO question
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So I got this bag from Musthavebag.com

suzyhotrodmodelE.jpg

It looked very white on the website ( there is another pic now but when I ordered it, this is the only pic available showing the white bag I wanted), but when I received it, it was VERY DIRTY gray.  I returned the bag, but I was wondering if this is typical on this website.  Their bags are so cute, and love to order some different bags, but at the same time I don't wanna keep paying the shipping and returning fees just to find out other bags are not like the colors on the website.

By the way, when I looked at the billing included in the shipment, it said the bag was "bright white" which I had ordered. Now, on the website, it says off white, so maybe they don't sell any more bright white....  Maybe they shipped a wrong color...  I don't know.  I guess I am a bit confused.


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Sandy


Kate Spade

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Posts: 1017
Date:
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They have EXCELLENT customer service, so I'd just shoot them a quick email. I'd be suprised if you didn't get a response before the end of tomorrow. I don't find your experience typical for the company. When I ordered my Tano, I emailed them and asked for pictures of the color I wanted, and they were very, very helpful. They're very willing to answer any questions and send you pictures of anything you need.

I hope everything works out for you!

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FashionPrincess


Hermes

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Posts: 5381
Date:
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I've had nothing but excellent service from them and I've ordered from her mutliple times.

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scarlett


Marc Jacobs

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Posts: 2117
Date:
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I've emailed with her before and she was great -- very quick to respond.

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