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scarlett


Marc Jacobs

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refunding a buyer
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Recently, I sold someone in Canada a sweater. This was my first time shipping internationally, and she initially paid me for one shipping method. After her check cleared, she asked if it was too late to switch to another method, and as I hadn't printed out the label yet I said it was no problem. She chose a less expensive shipping ($4.04 cheaper to be exact) and I offered to refund her the difference.

I sent the refund via an email from PayPal, but for whatever reason it has not shown up in her PayPal account. I can see this is true from my end as well. I offered to send her a personal check and she said it was not a big deal and that if she ever bought from me again maybe I could give her a discount.

She is being so nice about it but I don't feel right about oweing her money, even if it is such a small amount. Should I just send her the check anyway? TIA!

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Aurora


Marc Jacobs

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maybe you could try to contact paypal and see if there is a delay that is normal in the refund process and see if they would do it that way.  It is nice to see an ebayer that is being nice about this.  It reminds me that there are good ebayers out there too not just the difficult ones.

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scarlett


Marc Jacobs

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I got an email from PayPal notifying me that the amount I sent her was still unclaimed. Thanks for the idea -- I'll contact them to see if they can do something.

ITA, it is really nice to see an ebayer being understanding. That makes me even more determined to refund her!

-- Edited by scarlett at 18:54, 2006-06-26

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flknight24


Dooney & Bourke

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You might want to give it a few days.  I have this happen to me once.  A buyer paid for an item I was selling but the payment was listed as unclaimed and I received an e-mail from ebay saying I should wait until the payment "cleared" to send the item.  I just assumed it had something to do with how the buyer had her paypal account set up.  Anyway, it took about 4-5 days but then the payment cleared and showed up in my account.  Maybe this is the same type of thing?

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scarlett


Marc Jacobs

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Posts: 2117
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Thanks, I wondered that too. It eventually worked out -- the original one I sent didn't work, so I cancelled it and then refunded her through the original order and it did the trick.

Thanks for the help!

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