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Post Info TOPIC: Overstock CS?
curiouscookie


BCBG

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Posts: 156
Date:
Overstock CS?
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Has anyone had a bad experience with Overstock CS or cancellation?
I am really nervous - ordered a bed this weekend from them. Until I actually placed the order didn't know that they would take 4-6 weeks to ship it!!!
I really need the bed now!

Today I gave in to my discomfort - not sure if its just ordering something so large from an online store or what but just checked to see how I could cancel and I read a bunch of terrible reviews on how bad CS was about returns or cancellations and that kind of thing.

Now I am really very anxious... please tell me your Overstock CS experiences.





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Drew


Gucci

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Posts: 2553
Date:
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I've had experience...


I once ordered my mom a down comforter from them for Christmas. When I received the product it was defective (can't remember the exact problem) and I called for help.  The CS agent gave me free return shipping and since they were sold out of that item she gave me a free upgrade to the next style and rushed shipping so I could get it in time for Christmas.  I was very happy with my experience with them.  It all worked out great.



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