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Post Info TOPIC: Beyond the Rack

Marc Jacobs

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Posts: 2478
Beyond the Rack
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I ordered a pair of rainboots from BTR on April 2.  

Apparently, they don't keep a stock of anything and so when I ordered my rainboots, BTR waited on the manufacturer to ship them to BTR so that BTR could then send them to me.  This is not a unique practice, lots of online retailers do it.  Problem is, almost a month later I haven't received my boots and BTR tells me that they haven't received anything from the manufacturer either.  I'm expecting to receive it approx 5 weeks after ordering, meanwhile their website promises 2-3 weeks.  This is unacceptable, especially considering the $10 shipping they charge.


Has anyone had a similar experience?  Any suggestions on what I can do about it?

If I had known I was going to wait 5 weeks, I would have paid full price from the manufacturer.



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Posts: 2925
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Will they let you cancel the order since it hasn't shipped yet? I'd also send off a complaint letter to the customer service department and the president of the company. You may not get a response, but sometimes by contacting the head office you get noticed.


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