STYLETHREAD -- LET'S TALK SHOP!

luckylily · Gucci

i am so pissed at anthropologie.com

Ritz · Dooney & Bourke

definitely call back to speak to another SA, or call customer service. I know that when i had problems with shipping at Urban I told them how disappointed I was and they sent me a $15 gc off my next online purchase, and they are the same company so i bet you could get one too! just threaten to not shop there anymore!

esquiress · Marc Jacobs

that so sucks! next time you talk to an associate, if they try to stonewall you and refuse to cover the return shipping, ask to speak to their supervisor, don't give up until you get a person of authority on the phone. then explain the situation and make them pay the fee and search every single b&m in the country to see if any of the actual stores have your jeans. if the supervisor tries to stonewall you, get his/her name and title and write a strongly worded letter to the corporate officer (make sure to get the corp's office's address while you're on the phone too). be calm but firm and don't worry, it'll work out, you just have to be persistent.

shopgirl82 · Chanel

do EXACTLY what equiress said. i do that all the time when i fly (and get upgrades), when customer service sucks, etc... it's the only way to get what you want. also, those people are making no money and don't care. a manager who makes money, will care if you send a letter about him/her.

i had the same situation when i wanted pillowcases to match my new duvet cover. the girl said she would find them. she didn't. i called and complained, after i found them myself. i got mad cuz what good is a duvet without matching pillowcases. plus, the pillowcases were on sale and could've been sold out by the time they got around to it. gosh, it just totally frustrates me too. it's part of the reason i don't shop there as much (i really like their home decor stuff though).

FashionPrincess · Hermes

Sorry that you've had such crappy service! Hope things work out. I've had the total opposite experience with them. One time I even called to cancel a b/o, but it was the number that is contracted out customer service, so my order didn't get canceled in the system before it shipped and it was a pretty decent amount, so I called them, got a prepaid shipping label w/tracking and as soon as they seen it shipped they refunded my money. I would just keep trying, surely they'll send you a prepaid label to return your item.

JoceyBaby23 · Gucci

That is so disappointing to hear! Im sure it will work out. Dont give up!

luckylily · Gucci

Thanks so much, girls. I was so annoyed last night I wasn't even thinking clearly when I was speaking to customer service.

I called again this morning and was able to get the return shipping fee waived plus free shipping on my next order. Unfortunately, none of the stores have the jeans.

It seems to be all taken care of, but I still question their ability to properly fill an order. I'm happy to hear that others have had more positive experiences.

flknight24 · Dooney & Bourke

luckylily, I feel your pain, I'm mad at anthropologie in general right now (the store and online). First, I was at the store the other day and found a shirt I loved but I needed a small and they only had medium, so filled out a form in the store to do a send order for the small. To Anthropologie's credit, two people from two different stores followed up and called me to say they couldn't find the small. I said that was fine and cancelled my order. Then, a day later I was on the website and noticed that the shirt was on the website in a small, I hadn't even checked the website for the shirt, just assuming that if it was on the website in a small, Anthropologie would have sent it to me pursuant to the send order I placed with the store. So, I was a little surprised to see it on the website since I had been told by the store that the small was sold out but I know that some stores aren't really connected with their website so I was just a little annoyed and went ahead and ordered the small. When I placed my order, I also ordered one other top. Today I decided to check the status of my order just to see when I could expect it. That's when I noticed that the status of one of the shirts was "cancelled". Now, if the cancelled shirt had been the first shirt which I had tried to do the send order for I wouldn't have been surprised and I wouldn't have been annoyed with Anthropologie because I just would have assumed that the store had known that the shirt was sold out on the website, just as they had told me it was. But, the shirt that was cancelled was the OTHER shirt I had ordered. So basically I'm getting the shirt that I was told was sold out and I'm not getting the shirt that still, at this very moment, appears to be "in-stock" online. No one called me or e-mailed me to tell me that they had cancelled part of my order. It was just cancelled and if I hadn't checked the order status I would have been expecting to receive the shirt and only would have known of the cancelled status when I actually received my order. What if I had really "needed" that shirt for some event and then hadn't received it? The other thing is, I would have been happy to order the shirt in another color or possibly in a different size but I wasn't even notified and given the option. Now, I don't want to pay for shipping again to re-order the shirt. I know it's not a huge deal but the combination of the two situations has definitely made me less than impressed with Anthropologie's customer service. Anyway, sorry for the lengthy rant. I guess I just needed to vent.

luckylily · Gucci

flknight24, sorry about your bad experience. That was part of what annoyed me with my original order. It was cancelled and I wasn't even notified.

Just to followup for others, Anthropologie has righted everything with me. The paid my shipping and refunded me shipping for both the orders they screwed up. I'm still bummed that I didn't get the stuff I wanted, but I must be having a string of Anthro bad luck or something.