STYLETHREAD -- LET'S TALK SHOP!

I'm giving Parisian.com a thumbs down for horrible ordering procedures.  The website is not set up to accept orders, but they do have a number to call in your order.  I placed my order a week ago and called today to find the status.  I was told, "They are still looking for your item; it has not been shipped yet."  I asked if there was any way to speed up the process and was told she didn't know how to speed up the process. I asked if I could just call one of the stores and have it directly sent.  She said I could do that if I wanted.  She never offered to handle that for me. 

 I called a store and had it shipped with no problem, so why on earth couldn't they do that at the website?  I guess they would have just let me wait in limbo; I was never contacted in any way.  I doubt it would have been sent if I hadn't done it myself.