STYLETHREAD -- LET'S TALK SHOP!

wetbandit42 · Marc Jacobs

My highlights turned orange. Do at-home toners work?

Boots · Gucci

Call the salon. You hair should not change so drastically with in a day. It's their responsibility to fix the problem. There shouldn't be any confrontation regarding it. I'm sure that they want to keep you as a satisfied client and will probably be happy to correct it.

Farrah · Marc Jacobs

They totally need to fix it at the salon: FREE OF CHARGE. In fact, any stylist worth his or her salt wouldn't even accept a tip to fix their mistake.

Like Boots said, call the salon and tell them that you want them to get you in there STAT to fix it and let them know up front that you do not expect to pay for it. Oh, and make sure you speak to the Owner/Manager.

Oh and lastly, for the love of all that is holy, stay away from supermarket hair color. You are just asking for trouble when you try to fix a problem like this yourself. HTH!

wetbandit42 · Marc Jacobs

Thanks ladies! I just called and you know what? It wasn't as hard as I thought it would be. The lady on the phone was very nice, and I'm going back tomorrow to get it fixed somehow.

I'm assuming it will be free of charge, but any advice for when I get there? What do I do if they try and charge me? Just say that since it was their mistake, I didn't expect to have to pay to get it fixed? I didn't ask on the phone (didn't see your post Farrah) if it would be free. Drats, I didn't speak to the owner/manager either. Do you think that matters?

Boots · Gucci

I wouldn't worry about it until you actually got to the salon. When you check in I would casually mention that you are here to have a color problem corrected and want to CONFIRM that it will be a no charge (don't ask, tell them.) If they tell you that there is a problem with this, then ask to speak to the owner/manager.

Honestly, I highly doubt that they will try to charge you. They really do want you to be happy with your color. It's just good business for them. And since most hair salons rely on word of mouth for clients, they certainly don't want an unhappy client giving them a bad review.

-- Edited by Boots on Monday 27th of July 2009 12:31:59 PM

wetbandit42 · Marc Jacobs

Boots wrote:

I wouldn't worry about it until you actually got to the salon. When you check in I would casually mention that you are here to have a color problem corrected and want to CONFIRM that it will be a no charge (don't ask, tell them.) If they tell you that there is a problem with this, then ask to speak to the owner/manager.

Honestly, I highly doubt that they will try to charge you. They really do want you to be happy with your color. It's just good business for them. And since most hair salons rely on word of mouth for clients, they certainly don't want an unhappy client giving them a bad review.

-- Edited by Boots on Monday 27th of July 2009 12:31:59 PM

Thanks Boots! That's exactly what I'll do. smile

Boots · Gucci

I hate having to confront people like this too, but remember, you are the client and you did nothing wrong. Just tell yourself that by tomorrow night your hair will look great!

gossipgirl · Dooney & Bourke

You should invest in that purple shampoo - you can get it at a beauty supply store. It will kill brassy highlights, especially between appointments - just use it once a week.

XtinaStyles · Marc Jacobs

Re the review for brassy toner, I've used it - basically it sort of redyes your entire head and makes the color a lil darker and highlights less apparent. I would NOT use it on professional highlihts you just had done but it could be good if you want to blend very bright highlights or fix mistakes.

I second buying the purple shampoo also.

wetbandit42 · Marc Jacobs

Thanks gossipgirl and xtina - I currently am using purple shampoo.

-- Edited by wetbandit42 on Monday 3rd of August 2009 03:31:15 PM

kenzie · Chanel

wetbandit42 wrote:

Thanks gossipgirl and xtina - I currently am using purple shampoo.

-- Edited by wetbandit42 on Monday 3rd of August 2009 03:31:15 PM

Not to hijack the thread, but can you use purple shampoo on red hair that you don't want to turn brassy?

wetbandit42 · Marc Jacobs

Kenzie, I would think it would work on red hair. I know they market purple shampoo to both blondes and people with silver/gray hair to remove brassiness. I don't see why it wouldn't work on red hair.

Miss Mabel · Kenneth Cole

Kenzie, I have used Aveda's purple shampoo to great effect on blonde and to absolutely no effect on red.

-- Edited by Miss Mabel on Tuesday 4th of August 2009 03:34:43 PM

wetbandit42 · Marc Jacobs

Kenzie, if you don't want to buy a purple shampoo, you can make your own. I read about it in Cosmo. You add either 1 1/2 tbs. or 3 tbs. (not sure, I'll look for sure later) of frozen grape juice concentrate to a bottle of shampoo. If it doesn't work out, it isn't such a waste.