from my experience the quality is much like that of h&m and wet seal (stores of that ilk). like most chain stores the return policy is very easy and customer friendly (you can return to store for free) hth!
I am a never that happy with their service or quality. I had a problem with their return policy. They sent me the wrong size sweater and when I wanted to return it they were going to charge me. Unless it is an item I really like I try to avoid them.
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I don’t want no part of your tight-ass country-club, you freak bitch!
I didnt have any problem returning items to them but it was a couple of years ago. I have to agree that the quality isnt really good. I returned almost everything I ordered but they gave me no problems.