STYLETHREAD -- LET'S TALK SHOP!

Andrea Julia · Coach

Sneaky, sneaky Sephora

RyanJ · Coach

That is sneaky. I am always so nervous that is going to happen or they will charge me twice for something.

kealoha · Kate Spade

wow, that's a bit weird. i haven't had that occur, but will definitely monitor my bag/cart the next time i "look" & am ready to place an order.

stylethread · Kenneth Cole

I'm not surprised at all. They do that to me every time I place an order. They take things that you've recently put into your cart and add it to it just before you place the order. Also, to be careful, make sure they don't add to the amount of items you want. I've found that they'll be sneaky and add 2 of something when I only want one.

smash · Dooney & Bourke

i've found that this happens at a lot of online stores but it isn't to be sneaky. often what happens is that when you are logged in to the site you might add some things to your cart but not buy them at that time. for most sites, when you are logged in to your account, the items you put into your cart will be saved for a certain amount of time. then the next time you browse the site, you might now be logged in but you start adding stuff to your cart - when you go to check out, you have to log in to your account and at this time, the site will add the new items to the "saved" items in your cart from your previous browsing session. some sites will alert you to this (they will pop up a window that says "the cart contents have changed since last update" or something like that) but sometimes they won't alert you. basically the website is set up to remember things that were put into your cart at an earlier shopping "session." so that might be what happened in this case... i don't think sephora can legally add items to your cart between your selecting checkout and paying, so i doubt that is what is happening...

Andrea Julia · Coach

quote:
Originally posted by: smash
"i've found that this happens at a lot of online stores but it isn't to be sneaky. often what happens is that when you are logged in to the site you might add some things to your cart but not buy them at that time. for most sites, when you are logged in to your account, the items you put into your cart will be saved for a certain amount of time. then the next time you browse the site, you might now be logged in but you start adding stuff to your cart - when you go to check out, you have to log in to your account and at this time, the site will add the new items to the "saved" items in your cart from your previous browsing session. some sites will alert you to this (they will pop up a window that says "the cart contents have changed since last update" or something like that) but sometimes they won't alert you. basically the website is set up to remember things that were put into your cart at an earlier shopping "session." so that might be what happened in this case... i don't think sephora can legally add items to your cart between your selecting checkout and paying, so i doubt that is what is happening... "

Smash, it wasn't stuff I had added to the shopping cart before. They were items I had just looked at when I was trying to decide what to buy. When I selected shopping cart and it brings you to the screen where you review your order before picking "checkout", they were there. I think that they do that to show that if you order $75 worth of stuff you get free shipping because the total with those items came to $75 exactly.

smash · Dooney & Bourke

ok, sorry.

Ally S · Kate Spade

I can honestly say I shop Sephora online frequently and this has never happened to me. I have experienced what Smash is talking about, but it was easily fixable.