STYLETHREAD -- LET'S TALK SHOP!

joy0302 · Kate Spade

Anthropologie in Houston

tri_sarah_tops · Marc Jacobs

What happened?

joy0302 · Kate Spade

The first time a few months back I had actually called the store to ask for an item, since I live about 30 minutes away I didn't want to drive over there for nothing, and the sales person that answered the phone said "oh no we don't have that anymore", without even putting the phone down. I thought it was odd that they would memorize every item in the store. Well, a couple of weeks after I went in and they did have it, but my size was gone by that time. If they would have just said they didn't have time to look, I would have totally understood, but instead they lied.

Then Friday I went back in and there was a woman with an armload of items. The sales lady asked her if she needed help and she said no. I was standing there and I needed a dress in my size and asked her if she could please check in back. She just looked at me and said "I don't think we have that" and turned her head! No I don't think we have it, but let me check, nothing! Then I ended up buying a different dress so I went to stand in line. There were three ladies checking, one of them the rude woman from before. So the person she was waiting on left first, which would mean I was next. I took a step or two toward her register and she gave me a look and the head turn again and walked off!! I don't know what that ladies problem was, but that in addition to the phone thing, has lost my business for good. I know it sounds petty, but the look she kept giving me was beyond rude! furious

tri_sarah_tops · Marc Jacobs

I don't blame you - I can't stand rude SA's and people who are like that do not belong in any job where they have to deal with the public. They need to work at a desk, in a small, concrete room with no windows so other people don't have to deal with their unpleasantness. I don't get it!

I do think that it may be more beneficial to talk to the store manager than to corporate. She may not know what's going on, and if you're pissed enough to boycott I'm guessing that you're probably not the only one.

Teresa · Kate Spade

ugh. ive had problems with them too

wetbandit42 · Marc Jacobs

That sucks, Joy. These salespeople remind me of J.Crew salespeople - snotty, rude, generally unhelpful.

I agree you should try going to the Manager first.

joy0302 · Kate Spade

I have an update! The store manager was sent my email from the corporate office and sent me an offer for a $30 gift card if I would come in to shop with two of her best sales people. I appreciate the offer, but there is no way that I would walk in that store and introduce myself as the person who got them in trouble twice, even though they fully deserved it!Not to mention the fact that I promised myself I would never spend a dime in that location again.

halah · Kenneth Cole

Is this the one on Westheimer (I don't know if there is only one location or not)? That is nice at least that they're trying to retain your business, too bad you can't just use the giftcard online!

Cortney1982 · Chanel

There is no way I'd drive down there and show my face for a mere $30 gift certificate!

AllieGurl · Marc Jacobs

Cortney1982 wrote:

There is no way I'd drive down there and show my face for a mere $30 gift certificate!

Ditto.

The store manager should have offered to help you herself, and keep the situation private between you and her.

also it should have been a $50 - $100 GC.