STYLETHREAD -- LET'S TALK SHOP!

I had two horrible experiences with MaxandChole. I will NEVER EVER shop from them again, and I advise people not to shop there EVER.

My first experience. I ordered two necklaces. They were delivered promptly. One of them I disliked so I attempted to return them. MaxandChloes policy on returns is that they must be done within 14 days of receipt and you have to receive a Return Authorization Number from them, which they prefer to do by email. I emailed them and gave all of my information. I received an email back asking: "what is your reason for return?", I replyed and they ignored me. I decided to keep the necklace.

I don't know why I shopped from them again, but I did just recently. What a nightmare. I had the same experience zeitgest4 had. The item was backordered, but they never told me. I only found out that it was on backorder after I finally got someone to answer a phone there (took about 10 tries over two days). The rep told me the item would be delivered to me by the end of the week. I waited, I checked online and nothing had shipped. I decided to cancel the order. After sending multiple emails that were never returned, and making multiple phone calls, leaving several messages over a few days, I couldn't get anyone at MaxandChloe to respond to me. So, since I had a taste of their bad customer service before, I called my credit card company and had them reverse the charges.

Two weeks later the necklace arrives. WTF? I emailed them several times requesting Return Authorization, they never replied. I actually managed to get someone on the phone. She said they did receive my email, however since I had reversed the charges through my credit card company, they didn't know how to handle it from an accounting perspective. I told them this: give me a Return Authoriztion # and I will mail it back to you. I gave the rep every example of the bad customer service I received from them, and she denied it and made me seem as if I was making this all up. Is this the end of story? Oh no, it cannot be so simple with MaxandChloe.

I mailed the package promptly and used delivery confirmation with signature so that I could track it. When it was delivered no one was there to pick it up so it went back to the post office with a notice to MaxandChloe to pick the item up. That took them about a week.

I despise that place. And their selection ISN'T so unique and special that you can only find it through them. You can find many of the items they have at other online stores, online department stores or the designer's websites. In fact I have seem some of the Kenneth Jay Lane items at Bloomindales online (on sale too!) and Dillards online.