I recently hired a girl I went to HS w/. I just basically knew who she was but didnt hang out w/her or anything. Anyway, from the moment I hired her I felt I may have made a mistake. Back in HS she was a little on the slow side, but it's been almost 6 years since then, so I certaintly didn't want to judge her abilities by from HS, we all change a lot, right??
Anyway, she is reeeeeeeeeeeeeeeeeeally slow. I think its impossible for anyone to be that slow. I just took 2 reports from her that came in over 3.5 hours ago and she still had not entered them. Each report takes no more than 30 minutes TOPS if you're slower. I *think* may have been surfing the web in between but I'm not sure. Another thing, either she is very dumb or lazy. I was on a conference call with a client today and I asked her if she could pull off some documents I had just printed and bring them to me. While the client was waiting on the phone I noticed she was sitting back at her desk and did not give me my documents. I asked her where my documents were and she said, "OH, there wasnt any paper in the printer so they didnt print". WTF!? "WELL DID YOU PUT PAPER IN THE PRINTER?" and she innocently answered, "no". I had to put my client on hold and do it myself. My other employees have also commented on slow she is and how she drags out the day for them. One of the girls has been putting in overtime everyday this week and we have the same workload we have always had. Finally, I hope this wont be an issue, but it definetely re-assured my doubts even more, last Friday, she called me 20 minutes after she was due back from lunch crying hysterically. She said that her and her bf had gotten in a huge fight and he had left the house. They have 2 kids, so she said she would not be able to come back to work until Monday. She apologized and re-assured me that this never happens and not to worry about her future work performance.
What do I do? She has only been here a week and sometimes I think Im having too high expectations too quickly, but I don't remember anyone ever being so slow and unproductive. I will be sitting down with her tomorrow and letting her know my concerns, but I still don't know that she will improve. Should I inform HR so they can let her go at the end of the week and get a head start in finding someone better? or should I give her a few more weeks?
is she on some sort of probationary period where you can fire her now with no repurcussions? if you can give her another week and still be able to fire her without massive amounts of paperwork, then give her another week. if that's not possible, then, honestly...id say get her out of there. she's not just being a slow employee who gets her work done evantually, but it sounds as if she never gets her work done and then other people have to do her work. why pay someone for not doing thier work and making other people's live harder? there isn't any sense on paying other people overtime and her regular time, it's a waste of money. so, sorry, sweetie...do you have to fire her yourself or will hr take care of that? it sounds like she needs to go as soon possible.
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"But I want you to remember, I intend this breast satirically." Susan from Coupling
the whole printer paper thing makes me wonder, but that aside, maybe she doesn't realize things need to be done right away? Have you explained that the reports need to be entered right away? I know that personally a lot of my work isn't time sensitive so I'll leave some for later/ the next day so that I don't end up doing everything on Monday morning and having nothing the rest of the week.
If she has only been there a week, I'd probably give her more time to adjust. Make sure she's clear on the expectations and requirements of the job. Also, when you give her tasks, give her a timeline for completing it. Make sure she knows what things need to be done right away.
All that said, if you have already made expectations clear and are certain that she knew the reports needed to be entered right away, let her go.
How'd the meeting with her go? I agree with the other girls that giving her a warning is probably the best idea. That way she's on notice and you can fire her if she doesn't perform adequately with no repercussions.
Thanks for those who responded. I decided to sit down and talk to her the same week and we went over EVERYTHING she had learned up to that point, which was only Systems Procedures. At this point she should have been trained on more business processes such as invoicing, reporting, etc. Anyway I asked her if she had any questions to PLEASE let me know, not to hesitate or feel intimidated as we have all gone thru the training process. I voiced my concerns on how slow she was and how repetitive the same mistakes were and let her know I wanted to see an improvement within the next week.
Well nothing changed, we had several BIG mistakes that threw me over the roof and a bunch of unanswered emails at the end of the day. There was NO communication, she always answered, "OK, Yes, I understand...No questions". So by the end of Thursday last week I decided to tell my HR dept that I had decided that she wasn't going to work for my dept. Friday I felt really bad and decided to "warn her" so she wouldn't be in shock when HR told her. I let her know I didn't think she was the right fit for our dept and again, voiced my reasons why. As always... all she said was "OK, Yes, I understand...No questions".
Fast forward to 1PM HR calls her down then shortly after call me down and they put me us both in the same room to confront ea. other!!!! Which BTW was really weird, I thought HR took c/o all the akwardness of letting someone go? Anyway, I had my valid reasons so I was not intimidated at all. She was a complete opposite person than she was the past 3 weeks, she went off saying she didn't feel anyone was approchable, that if she were the manager she wouldn't train anyone the way I did, that she felt it was unfair she was the only one working on our system. HELLO???? She didn't even get that, so how does she expect to be trained in another area when she kept making mistakes on that??? Anyway one of the last things she said was, "How am I supposed to know what to ask, when I never knew what I was doing?" WTF? UM YOU ASK!, "I dont understand this, please tell me again". Like I said b4 the only time she spoke is when we asked her how she was doing and she had any ?s and everytime she said, "OK, Yes, I understand...No questions".
Anyway, she's gone, we're short one person, but the girls are getting everything done much faster now that there's no one dragging the girls down. Luckily our company is having a job fair tomorrow, so hopefully I'll find a good candidate then. Thanks for everyone's advice.
That sounds like a horrible experience, but I bet you are relieved it is finally over with. You did the right thing. I'm sure you will find someone who is nice and hardworking at the job fair. Most people who attend job fairs are really motivated (and it is easy to distinguish them from the ones that aren't in a job fair environment). Look for someone who is out to impress with a good resume, nice suit, and intelligent questions that show he or she did some research.
Ugh. That sucks. I hope you went home and had a nice, long glass (or three) of wine. At least you don't have to worry that you made the wrong decision. Quite obviously it was the right one.