STYLETHREAD -- LET'S TALK SHOP!

I am so annoyed.  I still haven't received a garment bag that I ordered several days ago and was supposed to get on 10/27.  Now I have to go to the mall and spend a lot more than I intended to, since I'm leaving for my trip day after tomorrow...

To add insult to injury, when I called customer service to find out WTF is up with my order, I got this.... just, *attitude.*  I could tell the girl was about my age, totally annoyed to be at work, thinking the whole time "I hate my job so much I can't even *pretend* to care about another person's problem."  No "I'm sorry"s, no "we apologize for the inconvenience"s.  None of that.  She said she'd "send an email to the warehouse" to try and "hurry up" my order, but could offer no reassurances or helpful information of any kind. 

I also hate the way they do their returns -- making you package and send each bag back to the manufacturer individually, using different shipping labels.  The site makes it look like it's a "Zappos" kind of operation (where they have a warehouse of their own and inventory on stock), when really it's set up more like "Amazon" (where you get everything separately from the seller and the site is just a kind of search engine).  While the returns are free and they offer discounts frequently, I get tired of the hassle. 

I won't be shopping there again.