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Post Info TOPIC: Annoyed with JCrew
XtinaStyles


Marc Jacobs

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Annoyed with JCrew
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I placed an order this Monday for a bunch of stuff to get an email today about additional mark downs.. turns out an item I bought for $29.99 is now $9.99.  I called to see if they would price adjust and they told me they don't adjust items that are were purchased on sale, only those that were purchased at full price. 

Having worked for 2 prior retailers, our price adjustment policies were simply if something was marked down within a certain period of time, you got the price off, regardless of what the purchasing price was.

The rep further insisted that since the item is now sold out in my size, he def wouldn't be able to offer it to me at the adjusted price.  Again, my experience dictates that when something is marked down, its marked down, regardless of size or stock. 

I don't know if I had unreasonable expectations but I'm a bit peeved bc I thought they had a reputation for great CS... 

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HeatherLynn


Gucci

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Wow that kind of surprises me. I would call back and see if you get a different CS person.

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"Despite all your best intentions, sometimes, fate wins anyway."
wetbandit42


Marc Jacobs

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HeatherLynn wrote:

Wow that kind of surprises me. I would call back and see if you get a different CS person.



 Ditto.



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sweater girl


BCBG

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Posts: 249
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Their policies have changed since the summer, but the problem is there is no consistancy.  I would try back to see if you get another service rep, perhaps another would be more willing to help.

If it helps at all you are not alone...I'm a long-time JCrew customer, but they have really been pissing me off lately.  The on-line ordering has been atrocious lately (actually since summer when they did the web "upgrade")...the web site is down all the time, items are getting cancelled, items not recieved, the wrong items received...then when you call or visit a store to try to fix the problems, you don't get much of an apology for your trouble.  I feel like CS has completely gone out the window...

I think I'm taking a break from them until they get their act together.

c. 

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jaymiek


Coach

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Posts: 1899
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I would also try calling again to get another cs person.   Maybe they can make a "one time exception."  I'm peeved too - My big order came yesterday and I was sent the wrong size sandals, and I can't even exchange because they are no longer in stock.

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