STYLETHREAD -- LET'S TALK SHOP!

So I got my husband Tivo for Christmas, and it was supposed to be installed today.  The installation guy (we'll call him Joe Dirt, because, I sh*t you not, he looked exactly like him) says there's no way to get it to any of my TVs without drilling through my exterior walls, since my cable box is apparently on the wrong side of the house. Or something.

So I talk to my husband, and we figure we'll just skip it, since we're moving in the next year anyway. So I call DirecTV to cancel the service & get a refund for the Tivo box.  I called four freakin' times. And every time, someone had a different answer (one girl tried to tell me that Joe Dirt should refund my money for the box. ?? Hello?? it's on my bill!), and every time, I got disconnected when they tried to transfer me to whatever faraway person could do the credit.

Now I have to find another gift for my husband, and I have to figure out a way to get my money back for something I never received. Ugggghhh! (insert Napoleon Dynamite voice:) Idiots!