STYLETHREAD -- LET'S TALK SHOP!

lynnie · Chanel

eBay problem- need advice

honey · Gucci

she is legally obligated to sell it to you, and if it is true that the sweater is ruined she should've pulled the auction or taken some similar sort of measure instead of waiting until after it had been purchased.

that being said it's kind of tricky b/c you can threaten her, but at the same time (assuming your theory is correct) she could also destroy the sweater and send the destroyed one to you. i would email ebay's customer service and see what they say.

wildflower930 · BCBG

You'll know if she was lying if she "just happens" to get another one and put it up on ebay a couple of days later. I mean how else is she going to sell it, if she really didn't get the price she wanted for it.

lynnie · Chanel

Well, she has a brick and mortar store- so she could just sell it there. That is what I'm worried about, espec. since she's in England so I would never ever find out.

RyanJ · Coach

I think she is probably screwing you over, but I don't know how much you can actually do about it. If you leave her bad feedback, then she will leave you bad feedback.

lsubatgirl · Gucci

I guess you can ask her if she has any more since she just sold that other one at the same time or you could try emailing that winner and see if she's pulling the same crap with them. At least you'd have something you could prove if theirs wasn't ruined and yours was.

cc · Marc Jacobs

quote:
Originally posted by: lsubatgirl
"I guess you can ask her if she has any more since she just sold that other one at the same time.."

I think this sounds like a good idea. Just say that you really want the sweater and if this particular item was damaged 3 days ago, she should have ended the auction and that you don't want your money back if she has other sweaters for sale. Good luck!

bean · Kenneth Cole

that sucks. like everyone said, why didn't she end the auction 3 days ago if that's when the sweater was supposedly ruined? It really does sound like she's lying.

Since you won the auction, she is completely obligated to sell you the sweater. She can't just make up some excuse and say oops, sorry, and that's that. no, that does not fly on eBay. because the auction was a legal transaction between you two, and because the "error" (really, a lie, but you shouldn't and don't need to say that) was completely hers (not ending the auction immediately after the item was "ruined"), you should politely insist that she send you a similar sweater or another identical item that you want, for the price that you bid & won at.

LA Gal · Kenneth Cole

She is absolutely legally obligated to sell the sweater to you. Whether she'll actually be able to get away with not selling it to you, I'm not sure. This is one of those lame situations where the person on the other side is just not being a cool ebayer.

I had a problem with an ebayer recently and I emailed ebay thru the help section to see what I could do. They emailed me back right away with very helpful suggestions and even guided me through all the steps. I recommend emailing ebay and telling them exactly what happened (including the fact that you think she's lying) and see what they say.

Good luck!

Ally S · Kate Spade

I agree with the other girls, sounds like she under sold it but she is technically responsible for selling it to you. Seems fishy that the auction was not pulled if something happened to it.

Ask her for a photo of the damage on the sweater.

Good luck!