STYLETHREAD -- LET'S TALK SHOP!

I think I might just be overreacting but I had a really annoying experience just now with an order I placed on macys.com!  Here's the little "complaint" e-mail that I sent that explains the situation:

"I've been very disappointed with my recent experience with macys.com. I placed order #--- on May 5th with standard shipping. I received a shipping confirmation e-mail on May 7th and found that my tracking number was not recognized by the USPS system. After waiting ample time for the system to be updated (the suggested time is 24 hours), today, May 10th, I decided to call macys.com. Before doing so, I logged into my order status page, where I saw in red: "The contents of your order have changed since you placed it on the web site."

When I called the customer service agent, what I found out was very disappointing. First, she could find nothing wrong with my order, so the notification that my order had been changed must have been in error. I won't be sure of it until my order arrives, though. Second, she could provide me with no information about the tracking of my package or when it might have been sent out, all she knew was the expected shipment date. Third, she informed me that the expected shipping time was 7 to 10 days. This contradicts what is on the website for standard shipping, which is 2 to 8 days. I said this to her, and she agreed. If I had known the real shipping window was 7 to 10 days, I would have done expedited shipping, because I need the item somewhat quickly.

It has been a very disappointing experience all in all. Notifications about changes in order should be accurate, and so should tracking numbers. Customer service representatives on the telephone should have access to information about both. And by all means you should tell customers the accurate shipping time on your website so that we can plan accordingly. I'm not sure that I'll be shopping online with macys.com again."